This Privacy Policy explains how Al-Miftah Al-Nadir Information Systems Technology Company, the owner and operator of the Bookista brand (“Bookista”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects personal data when you use our website, platform, advertisements, lead forms, communication channels, and related services.
Bookista operates as a platform that connects clients with creative professionals and service providers, including photographers, videographers, designers, editors, and other creative specialists.
By using our website, submitting your information, creating an account, requesting a project, joining as a creator, communicating with us, or submitting a lead form through LinkedIn or any other advertising platform, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Bookista is owned by:
Al-Miftah Al-Nadir Information Systems Technology Company
Kingdom of Saudi Arabia
Website: https://bookista.sa
Email: info@bookista.sa
For the purposes of applicable personal data protection laws, Bookista is responsible for determining how and why your personal data is collected and processed in connection with our services.
2. Personal Data We Collect
The personal data we collect depends on how you interact with Bookista.
A. Information We Collect from Clients
When you request a project, contact us, submit a form, or communicate with our team, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Job title
- City or location
- Project type
- Project date and time
- Event or project location
- Budget range
- Service requirements
- Uploaded briefs, documents, images, or references
- Communication history with Bookista
- Payment and invoice-related information
- Any other information you choose to share with us
B. Information We Collect from Creators and Service Providers
When you apply to join Bookista as a creator, freelancer, professional, or service provider, we may collect:
- Full name
- Email address
- Phone number
- City or location
- Portfolio links
- Social media links
- Service categories
- Work samples
- Experience level
- Availability
- Pricing information
- Identification or verification information, when required
- Bank or payment information, when required for payouts
- Commercial registration, tax, or invoicing information, when applicable
- Communication history with Bookista
- Ratings, reviews, performance notes, or project feedback
C. Information Collected Through LinkedIn Lead Gen Forms
If you submit your information through a LinkedIn Lead Gen Form connected to a Bookista advertisement, we may collect information such as:
- Name
- Email address
- Phone number
- Company name
- Job title
- Industry
- Form responses
- Project or service interest
We use this information to contact you regarding your inquiry, project request, interest in Bookista’s services, or related business opportunities.
D. Information Collected Automatically
When you visit our website or use our platform, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website or campaign source
- Cookies and similar tracking information
- General usage and performance data
This information helps us improve our website, platform, marketing, security, and user experience.
3. How We Collect Personal Data
We may collect personal data through:
- The Bookista website
- Project request forms
- Creator application forms
- LinkedIn Lead Gen Forms
- Paid advertising campaigns
- WhatsApp conversations
- Email communication
- Phone calls
- Social media messages
- Platform account creation
- Project briefs and uploaded files
- Payment and invoicing processes
- Customer support interactions
- Referrals or business introductions
- Analytics and tracking tools
4. Why We Use Your Personal Data
We use personal data for clear business and service-related purposes, including:
- Responding to inquiries and requests
- Preparing quotations and proposals
- Managing project requests
- Matching clients with suitable creative professionals
- Coordinating project details between clients and creators
- Creating and managing user accounts
- Verifying creator or service provider information
- Processing payments, invoices, and payouts
- Providing customer support
- Managing client relationships
- Following up on sales or partnership opportunities
- Sending relevant service updates or marketing communications
- Improving our website, platform, and customer experience
- Measuring advertising and campaign performance
- Preventing fraud, misuse, or platform bypassing
- Enforcing our Terms and Conditions
- Complying with legal, accounting, tax, regulatory, or contractual obligations
- Protecting the rights, safety, and interests of Bookista, our users, clients, creators, and partners
We do not collect personal data without a clear purpose.
5. Legal Basis for Processing
We process personal data when there is a valid legal or business reason to do so under applicable laws and regulations.
This may include:
- Your consent, such as when you submit a form or request to be contacted
- The need to perform a service or contract with you
- The need to respond to your project request or creator application
- Compliance with legal, tax, accounting, or regulatory obligations
- Protecting Bookista, our users, clients, creators, and platform from fraud, misuse, or legal claims
- Other lawful purposes permitted under applicable personal data protection laws
Where consent is required, you may withdraw your consent by contacting us, subject to any legal or contractual requirements that may still apply.
6. How We Share Personal Data
We do not sell your personal data.
We may share personal data only when necessary for our business, services, operations, or legal obligations.
A. Bookista Team Members
Our internal team may access your information to manage inquiries, sales, project coordination, customer support, operations, finance, and platform administration.
B. Creative Professionals and Service Providers
If you are a client, we may share necessary project details with selected creators or service providers to help prepare quotations, confirm availability, or deliver the requested service.
This may include information such as project type, date, location, brief, requirements, and client contact details when needed for project execution.
C. Clients
If you are a creator or service provider, we may share relevant professional information with clients, such as your name, portfolio, service category, work samples, availability, pricing, and project-related details.
D. Technology and Business Tools
We may use trusted third-party tools to operate our business, including:
- Website hosting providers
- CRM systems
- Email tools
- Marketing platforms
- Analytics tools
- Payment providers
- Accounting and invoicing tools
- Cloud storage services
- Communication tools such as email or WhatsApp-related business services
These providers may process personal data only as needed to support Bookista’s operations.
E. Legal, Regulatory, or Government Authorities
We may disclose personal data if required by law, court order, government request, regulatory obligation, legal claim, or to protect the rights and safety of Bookista and others.
7. Payments and Financial Information
When payments, invoices, or payouts are processed through Bookista, we may collect or process payment-related information such as:
- Billing name
- Invoice details
- Payment status
- Transaction reference
- Bank or payout information for creators, when required
- Tax or commercial information, when applicable
Bookista may use third-party payment providers or financial service providers to process payments securely. We do not intentionally store full card details unless this is handled securely by an authorized payment provider.
8. Marketing Communications
We may use your contact information to send relevant updates about Bookista’s services, project opportunities, creator opportunities, promotions, platform updates, or business communications.
You may request to stop receiving marketing communications at any time by contacting us at:
Even if you opt out of marketing communications, we may still contact you regarding active projects, transactions, account matters, legal notices, or service-related updates.
9. Cookies and Tracking Technologies
Bookista may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Understand website usage
- Measure marketing campaign performance
- Improve advertising relevance
- Analyze traffic sources
- Protect the website and platform from misuse
You can control cookies through your browser settings. However, disabling cookies may affect some website features or user experience.
10. Data Storage and International Processing
Bookista may store and process personal data using secure systems, servers, cloud platforms, communication tools, and business software.
Some of these systems or providers may be located outside the Kingdom of Saudi Arabia. When personal data is transferred, stored, or processed outside Saudi Arabia, we take reasonable steps to ensure that such processing is carried out in accordance with applicable personal data protection laws and for legitimate business or operational purposes.
11. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The type of information
- The nature of the client or creator relationship
- Active or past projects
- Legal, tax, accounting, or regulatory requirements
- Dispute resolution needs
- Fraud prevention and platform protection
- Business recordkeeping requirements
When personal data is no longer needed, we will take reasonable steps to delete, anonymize, archive, or securely destroy it, unless we are legally required or permitted to keep it for a longer period.
12. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal data from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These measures may include:
- Access controls
- Internal confidentiality practices
- Secure storage tools
- Limited access based on business need
- Account and credential protection
- Monitoring for misuse or unauthorized activity
- Use of trusted technology providers
However, no website, platform, email, or digital transmission method can be guaranteed to be completely secure. Users are responsible for protecting their own account credentials and notifying us if they suspect unauthorized access.
13. Your Rights
Subject to applicable laws and regulations, you may have the right to:
- Know what personal data we collect about you
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion or destruction of your personal data when legally permitted
- Withdraw consent where processing is based on consent
- Object to certain uses of your personal data, where applicable
- Request that we stop sending marketing communications
- Ask questions or submit a complaint about how your personal data is handled
To exercise any of these rights, please contact us at:
We may need to verify your identity before processing certain requests.
Some requests may be limited by legal, contractual, accounting, security, or operational requirements.
14. Creator and Provider Data
If you join Bookista as a creator, freelancer, professional, or service provider, you understand that some of your professional information may be shown or shared with potential clients as part of Bookista’s service.
This may include your name, portfolio, service category, past work, city, availability, pricing, and project-related performance information.
Bookista may also use creator data to:
- Evaluate applications
- Match creators with suitable projects
- Manage bookings and project delivery
- Process payouts
- Monitor quality
- Prevent fraud or platform bypassing
- Enforce Bookista’s Terms and Conditions
15. Client Project Data
If you submit a project request, Bookista may use and share necessary project information to help fulfill your request.
This may include:
- Project brief
- Event or project location
- Date and time
- Service requirements
- Budget range
- Brand references or files
- Contact information
- Project communication
We use this information to understand your needs, recommend suitable creators, prepare quotations, manage delivery, and provide support.
16. Third-Party Links and Platforms
Our website, advertisements, or communication channels may include links to third-party websites, platforms, or services.
Bookista is not responsible for the privacy practices, content, security, or policies of third-party websites or platforms, including LinkedIn, payment providers, social media platforms, or external portfolio websites.
We encourage you to review the privacy policies of any third-party services you use.
17. Children’s Data
Bookista’s services are intended for businesses, clients, creators, and professional users. We do not knowingly collect personal data from children.
If we become aware that we have collected personal data from a child without proper authorization, we will take reasonable steps to delete the information.
18. Accuracy of Information
You are responsible for providing accurate, complete, and up-to-date information when using Bookista, submitting forms, requesting projects, or joining as a creator.
If your information changes, you may contact us to update it.
19. Fraud Prevention and Platform Protection
Bookista may process personal data to detect, prevent, investigate, or respond to:
- Fraud
- Misuse of the platform
- Unauthorized account access
- Attempts to bypass the platform
- Payment issues
- False information
- Policy violations
- Legal claims or disputes
- Security threats
This is necessary to protect Bookista, our clients, creators, platform, and business operations.
20. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements, or data practices.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of Bookista after updates are published means that you acknowledge the updated Privacy Policy.
21. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how Bookista handles personal data, you can contact us at:
Bookista
Al-Miftah Al-Nadir Information Systems Technology Company
Kingdom of Saudi Arabia
Website: https://bookista.sa
Email: info@bookista.sa